Industry Insights

Consumer Banking

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Growth & Innovation

On-the-road RV loans and Zoom notaries: Digital lending is smart and scalable

Today’s borrowers want ease and a slicker interface, sure. But modernizing lender fulfillment can be a digital win for the…

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Growth & Innovation

How interaction platforms and customer personalization help banks land more loan revenue

Lower your institution’s application abandonment rates and boost conversions with a digital-first, data-driven mindset….

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Growth & Innovation

Elevating customer service across the enterprise

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Growth & Innovation

Bank loans can fill medical-insurance gaps — and everyone feels better

Our loan portfolio skyrocketed, our hospital partner restored its cash flow, and patients avoided the sting of double-digit credit-card interest,…

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Growth & Innovation

2024 State of U.S. Deposits – June

Join us for the June installment of the state of U.S. deposits webinar series to learn the latest consumer and…

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Growth & Innovation

Here’s where branch growth is strongest, and the drivers behind that investment

As digital channels reshape the banking landscape, the impact on branches is nuanced. And select cities – mostly in the…

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Growth & Innovation

Banks earn strongest boost in public-trust measure since financial crisis

Survey shows younger generations have greater trust in financial services than older, while women are less trusting than men….

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Growth & Innovation

Quick Q&A on Recognizing collections’ critical contributions to banking’s bottom line

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Growth & Innovation

Debit cards remain top consumer payment choice, even as digital wallets gain

Issuers must be rethinking brand awareness as cards are increasingly hidden within digital wallets….

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Growth & Innovation

Data-driven cross-selling: Leverage AI and more to deepen accountholder relationships

Contextual marketing can generate revenue and grow deposits….

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Growth & Innovation

Credit card and auto loan delinquencies hit highest rate in a decade and defaults have not peaked

New York Fed report shows percentage of credit card balances that fell into delinquency rose 9% last quarter….

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Growth & Innovation

From degrees to ‘I Do’: Tailor a bank marketing strategy to summer’s life milestones

There are mostly interest rate-agnostic opportunities for banks to win customers for the long haul….

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Growth & Innovation

Unlock what’s next for digital

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Growth & Innovation

Wealth transfer, AI and real-time payments: Planning strategically for banking’s next big challenges

A Quick Q&A with Jack Henry’s Carlos Lopez on how best to think about strategy when so many technological changes…

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Growth & Innovation

Signs point to encouraging bank deposit growth in second half of 2024

BAI Banking Outlook shows deposit quality over quantity continues to matter most given uncertain interest-rate timing, consumers’ generational priorities….

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Growth & Innovation

Retail cracked the CX code. What can banks learn?

In retail, omnichannel experiences are so common that they’ve become a customer expectation….

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Growth & Innovation

Is the bank branch’s reality virtual?

Proponents say the metaverse is revolutionary. For banks, this might include transactional, retail and gaming VR experiences with a few…

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Growth & Innovation

2023 – 2024 State of the U.S. Deposit Market

This analysis tracks key trends in the U.S. bank deposit landscape among both consumers and small businesses. It covers the…

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Growth & Innovation

Transform your people before you transform your branches

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Growth & Innovation

From interactive teller machines to high-tech signage, more branches go digital

ITMs are in and tablet bars are out. Self-service features aren’t only about efficiency—they must enhance the customer experience….

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Growth & Innovation

More science than art: A 3-part formula for greater banking CX

Banks need a solid strategy to improve their customer experience to grow deposits….

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Growth & Innovation

Multigenerational households want more personalized banking options

Multigenerational families have unique financial services needs. Transparency and insight emerged as a critical pain point, Amdocs finds….

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Growth & Innovation

Innovations in Lending Services

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Growth & Innovation

3 strategies – starting with fast onboarding – to help banks boost deposits

Customer attraction should not come at the expense of deepening existing relationships via highly engaged digital offerings….

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Growth & Innovation

‘The Great Deposit Refinance’: Revolutionizing depositor engagement in banking

Sit out the rate war and instead use personalized communications that put the focus on a depositor’s overall financial health….

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Growth & Innovation

2024 State of U.S. Deposits – March

Join us for the March installment of the state of U.S. deposits webinar series to learn the latest consumer and…

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Growth & Innovation

Smart marketing and data leveraging in 2024’s financial services landscape

This year, an election and the Olympics make for a crowded messaging space, while interest-rate whiplash may confuse customers. Here’s…

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Growth & Innovation

From playlists to portfolios: There’s power in personalizing bank customer relationships

Consumers desire a banking journey that mirrors their individual story—one that guides and supports them through life’s financial ebbs and…

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Growth & Innovation

Trillions in wealth is changing hands. How should banks capitalize?

Our Q&A with marketing expert Steven Ramirez digs into the early years of an inheritance handoff from Baby Boomers to…

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Growth & Innovation

3 tactics for deposit marketing in 2024’s (still) competitive landscape

Lean on your data, you may find untapped opportunities among checking-only or loan-only customers….

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Growth & Innovation

‘Digital’ is the love language of Gen Z and Millennial primacy

Forget what you thought you knew about customer primacy. Digital convenience, not interest rates or product roster, is how to…

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Growth & Innovation

Overcoming the allure of ‘hot money’

Banks have options to attract and retain deposits in a seductive, high-rate environment….

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Growth & Innovation

Evolution of banking branches

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Growth & Innovation

How FAB&T partners with student athletes for marketing, financial empowerment and giving back

Student athletes can now monetize their name, image and likeness, or NIL. That brings an opportunity for banks, and some…

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Growth & Innovation

How dealmakers will navigate the current bank M&A market

Whether a bank is a potential buyer or seller, reducing the institution’s risk profile should be a paramount priority….

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Growth & Innovation

Top trends and challenges for 2024

Growing deposits, attracting new customers, and improving the customer digital experience are top of mind for financial services organizations. BAI…

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Growth & Innovation

Banking outlook for 2024 and beyond

Today’s financial services organizations face increasing uncertainty due to industry shifts, mounting competitive pressures and new federal regulations. To help…