Podcast: Artificial intelligence and voice banking

On this episode of the BAI Banking Strategies podcast, we talk with Robb Gaynor, chief product officer at Malauzai Software in Austin, Texas. Robb outlines the current breakthroughs in AI. These include “conversational banking,” where platforms such as Alexa and Google Home provide new levels of proactive assistance, and the Internet Bank of Things (IBOT), where devices to talk to each other to serve consumers.

Listen to the podcast on Soundcloud.

Robb recently authored an article: To boldly go where no bank has gone before: Voice banking and the ‘Star Trek’ effect, which was referenced in the episode.

In the conclusion of the podcast, Lou discusses the video, How Artificial Intelligence (AI) is Changing Banking.

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You can listen to the archive of the podcast on the apps above or visiting BAI’s podcast page.