Podcast: The ever-changing face of bank branches

On this episode of the BAI Banking Strategies podcast, we’re joined by banking branch expert Jon Voorhees of Peak Performance Group about the closing, opening and evolution of bank branches. Voorhees reveals how banks can close branches and still experience low customer attrition rates.

From the podcast:

• Jon Voorhees has previously written for BAI Banking Strategies about branches
• Lou discusses robo-advisors in the piece: In the new recipe for helpful banking robots, Pepper provides the spice
• Lou also discusses the technology being used at HDFC in India.

Listen weekly on BAI Banking Strategies or subscribe to the podcast via:

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You can listen to the archive of the podcast on the apps above or visiting BAI’s podcast page.