A new way to detect bias in banking

When people interact with a financial institution, they expect to be treated fairly. It’s not too much to ask, yet the complaint files suggest there may be gaps between the goal and the reality.

Marcia Tal, CEO of Tal Solutions and a former executive at Citigroup, discusses bias in banking and a new AI-based tool her company created to identify bias incidents affecting customers and employees.

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Terry Badger is the managing editor at BAI.