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The deposit picture is getting a little better, but nobody should mistake that for a boom. In ProSight’s latest “State…
- Community Banks, Consumer Banking, Customer Experience, Digital Banking, Market Risk, Marketing & Sales, Technology
AI is changing cyber fraud in ways that go beyond better phishing emails or more convincing deepfakes. What is different…
- Customer Experience, Digital Banking, Fraud, Risk, Talent Management, Technology
Banks know the efficiency ratio matters. The harder question is what happens when the push to improve it starts weakening…
- Customer Experience, Digital Banking, Marketing & Sales, Operational Risk/Enterprise Risk, Regulatory, Strategic/Disruption Risk, Talent Management, Technology
The scale and sophistication of consumer scams in today’s digital economy are staggering. Globally, losses related to these scams reached…
- Community Banks, Consumer Banking, Customer Experience, Digital Banking, Operational Risk/Enterprise Risk, Regulatory, Technology
The irony of artificial intelligence (AI) is that it might just bring a human sensibility back to a world gone…
- Community Banks, Consumer Banking, Customer Experience, Digital Banking, Operational Risk/Enterprise Risk, Technology
As we approach 2026, small banks and credit unions face an increasingly hostile fraud landscape shaped by AI‑powered scams, rapid…
- Community Banks, Consumer Banking, Customer Experience, Digital Banking, Operational Risk/Enterprise Risk, Technology
Artificial intelligence (AI) has reached an inflection point in financial services. As we approach 2026, financial institutions are no longer…
- Community Banks, Consumer Banking, Customer Experience, Digital Banking, Operational Risk/Enterprise Risk, Technology
Hardly a day goes by without each of us transacting with a small‑ to medium‑sized business (SMB). From dry cleaners…
- Business Banking, Community Banks, Consumer Banking, Customer Experience, Digital Banking, Marketing & Sales, Operational Risk/Enterprise Risk, Technology
Consumers want lower fees, better rates and cash incentives to switch financial institutions as concerns about affordability and economic prospects…
- Business Banking, Community Banks, Consumer Banking, Customer Experience, Digital Banking, Marketing & Sales, Operational Risk/Enterprise Risk, Technology
Branches are important community anchors for banks, even as customers increase the use of digital services for completing everyday financial…
- Business Banking, Community Banks, Consumer Banking, Customer Experience, Digital Banking, Marketing & Sales, Operational Risk/Enterprise Risk, Technology
Banks expect to grow deposits next year as they invest in upgrading digital services and defending against the growth in…
- Business Banking, Commercial Banking, Community Banks, Consumer Banking, Customer Experience, Digital Banking, Marketing & Sales, Operational Risk/Enterprise Risk, Technology
Enterprises are discovering what the hype around generative AI (gen AI) can sometimes obscure: large language models are convincing but…
- Community Banks, Digital Banking, Operational Risk/Enterprise Risk, Technology
Banking leaders have reached a critical inflection point in customer engagement. Contact centers, once seen as cost‑heavy necessities, are…
- Business Banking, Community Banks, Consumer Banking, Digital Banking, Operational Risk/Enterprise Risk, Technology
What does it take to effectively deploy artificial intelligence across multiple bank functions? Is phased, situational deployment preferable or, in…
- Customer Experience, Digital Banking, Operational Risk/Enterprise Risk, Technology
The course of open banking is shifting fast, driven by new or altered regulations, evolving consumer expectations, and competitive pressure…
- Business Banking, Commercial Banking, Community Banks, Customer Experience, Digital Banking, Regulatory, Risk, Technology
You’ve probably heard the phrase “Don’t put all your eggs in one basket.” In financial services, diversifying can be a…
- Commercial Banking, Community Banks, Digital Banking, Fraud, Risk, Technology
The proliferation of AI and cyber risk is driving huge fraud losses at banks. At the same time, however, banks…
- Community Banks, Digital Banking, Fraud, Operational Risk/Enterprise Risk
Cyber risk and technology remain persistent concerns for banks—but new technologies are changing how those risks emerge and how institutions…
- Compliance, Digital Banking, Model Risk, Operational Risk/Enterprise Risk, Regulatory, Strategic/Disruption Risk
Branch closures are slowing to a crawl—and banks are getting more intentional about what physical presence means in an omnichannel…
- Community Banks, Consumer Banking, Customer Experience, Digital Banking, Marketing & Sales, Strategic/Disruption Risk
If you’ve been feeling like you’re working twice as hard to move the needle on deposits lately, you’re not alone….
- Community Banks, Consumer Banking, Customer Experience, Digital Banking, Marketing & Sales, Technology
ATM jackpotting crime is surging. The Federal Bureau of Investigations warned banks in a February advisory that of the…
- Business Banking, Community Banks, Consumer Banking, Digital Banking, Fraud, Internal Audit, Risk, Technology
Can risk practices improve when “servant leadership” is a bank’s prevailing personnel management style? This approach urges supervisors, including department…
- Business Banking, Commercial Banking, Community Banks, Compliance, Consumer Banking, Credit Risk, Customer Experience, Digital Banking, Regulatory, Risk, Talent Management
Over the last few years, ProSight and RMA have made significant steps to highlight the widening of the industry’s focus…
- Community Banks, Digital Banking, Operational Risk/Enterprise Risk, Strategic/Disruption Risk, Technology
Criminals don’t care how your org chart is drawn—and banks are paying for it in duplicated work, slower response, and…
- Customer Experience, Digital Banking, Fraud, Risk, Technology
Many Americans still write checks for at least some transactions—a preference that leaves consumers and financial institutions exposed to mail…
- Business Banking, Commercial Banking, Community Banks, Customer Experience, Digital Banking, Fraud, Regulatory, Risk, Technology
Community bank credit leaders are managing an unusually wide set of pressures—from AI-powered fraud to shifting tariffs, CRE uncertainty, and…
- Community Banks, Digital Banking, Fraud, Risk, Technology
Even if credit cards aren’t your day-to-day focus, the CFPB’s latest review of the consumer credit card market—which includes data…
- Compliance, Consumer Banking, Customer Experience, Digital Banking, Fraud, Payments, Regulatory, Risk, Technology
AI talk in banking often starts with risk: What’s the exposure if a vendor (or a fourth party behind them)…
- Compliance, Digital Banking, Regulatory, Risk, Technology
Criminals today move seamlessly across digital channels. Banks, for the most part, still have gaps. That’s due in large part…
- Customer Experience, Digital Banking, Fraud, Risk, Technology
Branch banking’s obituary was premature. ProSight’s latest Perspectives report finds branches still matter most for “difficult or complex transactions”—often the…
- Community Banks, Consumer Banking, Customer Experience, Digital Banking, Marketing & Sales, Technology
Banking professionals wonder whether generative artificial intelligence (gen AI) is a poor substitute for the human touch, experience, and nuance…
- Business Banking, Commercial Banking, Compliance, Consumer Banking, Customer Experience, Digital Banking, Fraud, Marketing & Sales, Regulatory, Risk, Talent Management, Technology
A version of this Q&A originally ran in the October Executive Report. Explore the issue, Compliance and Risk: Building Operational…
- Business Banking, Commercial Banking, Community Banks, Compliance, Consumer Banking, Digital Banking, Fraud, Regulatory, Risk, Technology
SWIFT—the network banks use to send most cross-border payment instructions—is piloting a blockchain-based payments platform for digital assets. Developed with…
- Commercial Banking, Compliance, Digital Banking, Payments, Regulatory, Risk, Technology
In recent years, the post-World War II pact guiding global affairs has begun to come apart. Trade friction is a…
- Business Banking, Commercial Banking, Community Banks, Compliance, Consumer Banking, Digital Banking, Fraud, Payments, Regulatory, Risk, Technology
SWIFT—the network banks use to exchange cross-border payment messages—is moving beyond messaging to pilot a shared-ledger platform aimed at faster,…
- Commercial Banking, Compliance, Digital Banking, Payments, Regulatory, Risk, Technology
Community banking leaders live, work, and invest alongside the businesses, families, and individuals they serve. That’s a competitive advantage when…
- Commercial Banking, Community Banks, Customer Experience, Digital Banking, Fraud, Marketing & Sales, Risk, Talent Management, Technology
Cyber may grab the headlines, but certified security consultant Felix P. Nater’s message to employers is blunt: “Companies have a…
- Compliance, Customer Experience, Digital Banking, Risk, Talent Management, Technology