COVID-19 and the importance of ‘Doing Digital’

We hear a lot about the need for digital transformation in the banking industry and, if nothing else, the COVID-19 experience is reaffirming for banks the importance of their digital identity and capabilities. But what does a true digital transformation look like for a financial institution, and what are the key ingredients needed to get it done?

Chris Skinner — influential commentator, blogger and author — discusses his new book, “Doing Digital,” which highlights banks that are leading the way in digital transformation, and why digital matters as the industry contends with the coronavirus pandemic.

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Terry Badger is the managing editor at BAI. Read more about Terry’s background and how he recently joined BAI.

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