- Fraud
Explainable AI in Consumer Banking
Nicholas Kiritz, Aaron Johnson, C. Erik Larson
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Financial services firms are investing heavily in artificial intelligence (AI) and machine learning (ML) technology to automate back-office tasks and offer differentiated services. 1 However, even the largest financial institutions that have moved most quickly are sometimes hesitant to use AI models in areas that directly touch consumer underwriting, privacy, and consumer protection. An…
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