Perspectives from RMA’s Mid-Tier Council: An Interview with ATB Financial Chief Risk Officer Lisa McDonald

In this four-part series with The RMA Journal, members of RMA’s Mid-Tier Council share best practices for using risk assessment tools and KRIs/KPIs to navigate the pandemic and its aftermath. In this Q&A, ATB Financial Chief Risk Officer Lisa McDonald talks about how her bank has used KRIs/KPIs to continue to meet the needs of its customers.

RMA JOURNAL: What are some lessons learned during this unprec…