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Perspectives from RMA’s Mid-Tier Council: An Interview with Heartland Financial EVP & Chief Risk Officer Tamina O’Neill

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In a five-part series with The RMA Journal starting in this issue, members of RMA’s Mid-Tier Council share best practices for using risk assessment tools and KRIs/KPIs to navigate the current environment. In this Q&A, Heartland Financial EVP & Chief Risk Officer Tamina O’Neill talks about how her bank used KRIs/KPIs to monitor its risks from the internal and external environments as the pandemic was unfolding.

RMA JOURNAL:<...

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