Podcast: After two decades, internet banking continues to change

The Internet was in its nascent stages of public use in 1999–a time well before iPhones, apps and mobile banking. Yet a major initiative to take financial services into the cybersphere began that year with the founding of First Internet Bank. Why has that bank stood the test of time and where banks must focus in 2018 to remain viable in the digital realm. Nicole Lorch, First Internet Bank‘s executive vice president and chief operating officer, shares her perspectives on this podcast.

From the podcast:

• If you enjoyed this podcast, check out: From customer experience to bank branch significance: Five predictions for 2018, Podcast: Artificial intelligence is the BAI trend of 2018 and Cash is sin-king? The evolving state of cash and electronic payments in the U.S.

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