Podcast: Credit unions, community banks and the path to frictionless customer service

Especially in the wake of relaxed regulation, community banks have leverage to make their customer experiences better.

Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver frictionless experiences.

Listen weekly on BAI Banking Strategies or subscribe to the podcast via:

• iTunes
• Stitcher
• Soundcloud
• Google Podcasts

You can listen to the archive of the podcast on the apps above or visiting BAI’s podcast page.

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