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Podcast: Getting in gear for 2020

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What challenges and opportunities lie ahead for financial services leaders in 2020? What will keep a customer from leaving one bank for another? And will customers trust their money with the Googles, PayPals and Apples of the world?

BAI recently conducted its BAI Banking Outlook: Trends in 2020 research, and BAI’s Karl Dahlgren and Jason Mencias stopped by the podcast studio to walk us through the findings.

Subscribe to the BAI Banking Strategies podcast on iTunes, Stitcher, Soundcloud or Google Play. You can also listen to the archive of the podcast on BAI’s podcast page.

Want more BAI Banking Strategies? Sign up for our free newsletter!

Matt McGuire is the digital director at BAI. 

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