Podcast: Customer service that surpasses expectations

Stellar service doesn’t stop at meeting basic customer needs: It means anticipating them to build the foundation of a strong relationship and a more “human” experience. That also means leveraging technology to free up valuable time so bankers and clients can interact on issues that matter. John Maniscalco, senior vice president, head of customer experience and retail productivity at TD Bank, outlines the elements of peerless customer treatment and interaction in advance of his appearance at BAI Beacon in October.

Listen weekly on BAI Banking Strategies or subscribe to the podcast via:

• iTunes
• Stitcher
• Soundcloud
• Google Play

You can listen to the archive of the podcast on the apps above or visiting BAI’s podcast page.

Want more Banking Strategies? Sign up for our free newsletter!