Community Banks and Fintech: A Complex Relationship

Community Banks have long prided themselves on their high-touch, superlocal service to their communities. Now, along comes a new generation of consumers with a preference for low-touch, technology-enabled banking. What is a community bank to do? Banks may assume that some variation of “getting into fintech,” “partnering with a fintech,” or “digital transformation” is critical to keeping the bank relevant. In the end, that may be the correct answer, but it really comes down to th…