Pandemic Planning and Response and the Case for Anti-Fragility

Twelve months ago, the April 2020 issue of The RMA Journal included an article by Stephany Head, Ph.D., a renowned expert on pandemic planning and operational risk management. The piece provided a roadmap for what to expect during the unfolding pandemic, a framework for financial institutions to respond to the crisis, and lessons learned from past pandemics and other nations.

Now roughly a year since the World Health Organization characterized COVID-19 as a pandemic, as t…