Podcast: Home equity loans: From frustration to acceleration

While the home equity loan market is picking up, so too is the pipeline backing up for stuck applications waiting to be processed. Automated speed and seamlessness are in demand more than ever, yet critical mass isn’t yet an across-the-board reality—a particular pain point among tech-savvy millennial customers. Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today’s customers.

From the podcast:

• Lou and Tim chat about customer experience in a changing mortgage market. For more on the topic, check out the article: Mortgage lending and the wonders of Day 1 Certainty.
• Lou discusses an interview of a millennial home buyer on a budget.

Listen weekly on BAI Banking Strategies or subscribe to the podcast via:

• iTunes
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• Google Play

You can listen to the archive of the podcast on the apps above or visiting BAI’s podcast page.

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