RCSA and the Drive to Operational Excellence

Summary

Over the past two years Zions Bancorp has revamped its risk control self-assessment (RCSA) from a business unit focused to a process-based approach that aligns with the bank’s objectives for operational excellence. This article outlines the challenges faced, strategy taken, and efforts made to transform the RCSA into a more value-added management tool that further strengthens risk management and actively supports enhanced customer experience and efficient, automated proces…